Refund Policy

Thank you for using Neatrat Services. We are committed to providing a seamless experience and satisfaction to our users. However, we understand that situations may arise where a refund is necessary. Please read our refund policy carefully before making any purchases.

Refund Eligibility:

1. Subscription Services: Neatrat offers subscription-based services. Refunds for subscription fees may be considered within 14 days of the initial purchase date.
2. Technical Issues: Refunds may be issued in cases where the Neatrat encounters technical issues that prevent its proper functioning, and our support team is unable to resolve the issue within a reasonable time frame.
3. Misrepresentation: If the Neatrat's features or capabilities are significantly misrepresented on our website or marketing materials, and it does not meet your expectations based on the provided information, you may be eligible for a refund.

Refund Process:

To request a refund, please follow these steps:

1. Contact Support: Send an email to contact@neatrat.com with your refund request. Please include your name, email address, order number, and a brief explanation of the reason for the refund.
2. Assessment: Our support team will review your request and assess its eligibility based on the criteria mentioned above.
3. Confirmation: You will receive an email notification regarding the status of your refund request within 3-5 business days. If approved, the refund will be processed using the original payment method.

Non-Refundable Items:

1. Expired Subscriptions: Refunds will not be issued for subscription fees after the subscription period has expired.
2. Change of Mind: We do not provide refunds for purchases made due to a change of mind or dissatisfaction unrelated to the performance of the Neatrat.

Contact Us:

If you have any questions or concerns about our refund policy, please feel free to contact us at contact@neatrat.com. We are here to assist you and ensure your experience with Neatrat is positive.

Policy Updates:

Neatrat reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Last Updated: April 25, 2024

By using the Neatrat, you agree to abide by the terms outlined in this refund policy.